Refund and Returns Policy

1. General Policy

At quasargo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date of delivery.

2.2 Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used beyond normal inspection will not be eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

• We will issue a prepaid shipping label for defective or incorrect items.
• For all other returns, the customer is responsible for shipping costs.
• All shipments must be tracked; we are not liable for lost packages.

3.3 Inspection and Approval

Once the returned item is received, our team will inspect it within 5 business days. If the return meets the eligibility criteria, we will process the refund or exchange as requested.

4. Refunds

4.1 Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Non‑Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Personalized or custom‑made products
• Digital downloads and software licenses

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and indicate that you prefer an exchange. We will ship the replacement item once the original item is received and approved.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Quasargo Store, 123 Commerce Street, Suite 200, Austin, TX 78701, USA